It arrived undamaged and as described. We've been using it for about a year and it's been great! It's quieter than I expected at 1200 CFM, and certainly at least as quiet as the more expensive hoods at the appliance store (although it's probably slightly louder than lower-flow hoods, so adjust your expectations based on that!).

Just had the hood installed last Tuesday, but the grill is not hoojed up yet so really havent used hood to see how it works. It is sleek looking and doesnt dominate our small outdoor kitchen area, which is what we we wanted. The fan does seem quite loud though even on a '1' setting so a little disappointed about that. We had looked at another hood with style design and they touted a very quiet fan, but they were out of stock so we'll never know. Once grill installed and we use our sear zone, we'll see what kind of job it does.

Just finished getting this installed. Product seems decently sturdy, and it really looks good except for several spots when inspected up close. Two scuffs and a few specks that appear to be under the poly finish on the butcher block, a ding on one corner, and some spots where they inexplicably used a dark filler for some spots where the butcher block didn't align perfectly at glue-up. The quality of the butcher block wrap is... poor, and it's the main feature of this range hood. Secondly, we installed this at a standard height above a standard countertop height cooktop, with a standard 8-foot ceiling. In order to do the installation, our contractors had to cut roughly 6 inches off both of the provided chimney pieces and all the provided struts. I don't know what the "expectation" is for installation, but it's definitely not anything resembling standard heights. I'm not the first reviewer to make note of this. The good news is that it's really beautiful at a distance, and it's also really quiet when moving air. At the 2nd setting, you can forget the fan is on from only a few steps away.

[This review was collected as part of a promotion.] Purchased unit with remote blower and short chimney for a low kitchen ceiling over island stove and is working great! Product support was great both during the purchase process and follow up questions. Due to a lower ceiling height and while maintaining room view, I had to modify the installation process. This was due to the fact that if I used both 12” chimney sections I would be 4” lower than the recommended 30” as the “telescoping” minimum is closer to 16” if following normal installation steps. Per instructions, I first determined ceiling bracket location and marked/cut vent hole and predrilled the 4 corner mounting bolt locations, then installed attic ceiling blocking. (Now the installation was modified). The 4 holes were then drilled through the blocking and bracket with 3/8" bit. Once the "attic" was ready, I installed four 3/8" x 4" machine bolts in the ceiling bracket corners in the "up" position and secured in place with nuts on the ceiling side of bracket. The holes in the ceiling "drywall" were also enlarged so the nuts would recess allowing the ceiling bracket to flush up tight. I installed a predetermined length of 8” solid vent pipe since local code (and most others) require non flexible ducting for hoods. I then mounted the ceiling bracket to the hood with the supplied corner brackets though I did have to drill new holes in the brackets for mounting to the hood (as there is an upper and lower bracket). The ceiling bracket lip also needed a slight grinding off of approximately 1/4” or so to match overall chimney length (11 3’4”) from hood to top of ceiling bracket. One short chimney was now installed down over the ceiling bracket with the top matching overall height to flush out to the ceiling. Two friends easily lifted the hood assembly guiding the vent pipe and 3/8” bolts through the ceiling holes which I (in the attic) tightened up the nuts with washers with an impact tool. The kitchen side was now complete! Installing the remote blower onto the preinstalled vent pipe and through the roof was easily completed. I would feel very comfortable purchasing and installing this system again! And now my gal doesn’t complain of cooking smells in the back of the house!!

Perfect touch above our gas range. Great features. Excellent customer service