Package and item both arrived without damages. Item was tightly folded in a sealed plastic package, and then rolled into an even tighter plastic sleeve. It was very difficult to open as it cannot be cut open with sharp objects without damage to the mattress.
Once open and exposed to air, it seemed to puff up a slight bit. Was very disappointed about how thin it was and that it appeared to be just an overpriced egg-carton type mattress. Definitely does not come as shown in the picture which was very deceiving! Have slept on it for past 3 nights and seems okay. It does feel a little better, but you can feel the little divots in the mattress when you first lay down , but wears away after a few minutes. As for the memory foam as described, there is absolutely no difference than a standard type of equal make. Will be keeping it since it seems to be way too much trouble to try to repackage it for shipping... definitely not a talent I possess!
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