Support de plafond Claudette pouvant supporter jusqu'à 176 lb

This item came with NO instructions, missing hardware and no easy way to contact the manufacturer. Placed 4 calls to the company and each time for a recorded message that no one was available. Finally got a live person who sent a PDF of the user manual and, honestly it’s not much help. Then once I got that, discovered that some of the required hardware is missing. Looks like a nice item but not packaged or done well when it comes to service.