I was very disappointed in this shopping experience including the advertisement, merchandising, and customer service. On 2/16, I intended to purchase the Liquid Stands Guitar Stool with Adjustable Backrest and Guitar Holder. Firstly, there were several pictures featured that made it appear the entire stool and attachments were included in the sale. Secondly, the product title [Liquid Stands Adjustable Backrest For Ls Ms1150 & Ms1092b – 1010–1220mm Height/depth, Spring Knob Adjustment, Built-in Guitar Holder – Compatible Piano Bench Support] was and still is unclear and not structured for easy consumer experience. In particular, the title did not specify what was included and what was not included and there was no model number for the product itself for customers to cross reference. Additionally, the description and specifications were limited. Thirdly, each time I contacted customer service through the chat I spent more time that I anticipated to get simple questions answered. Before the product shipped, I asked how much it would cost to return it and I felt like the representative first did not understand what I was asking, and in the end he could not provide an answer. I think customers should know the risk of how much it would cost to return so they know if the purchase/return is worth it. Then, after the product finally arrived, I contacted customer service via chat for the second time to initiate a complaint about the misleading merchandising and advertisement, including the photos, description, and specification. Again, I felt that the representative did not understand my needs and would not refer me to a supervisor even though we were probably chatting close to an hour. All he offered to do was send a replacement, which did not solve the issue of the missing stool part which I intended to buy with the backrest and holder. When I finally received the phone number to make a complaint, I was informed that the merchandising team sets up the page, which in the case of this product was as updated in the last 24 hours as of 2/23. The representative informed me that WayFair will not honor the original description. The original description below the product title was misleading as were the pictures which, as I recall, did not include "guitar stool is sold separately." Now that the page has been updated almost a week later after my purchase, I suspect WayFair caught their mistake after my order was shipped but did want to honor the original description. I was finally able to return the product at no cost via Fedex, but this experience shows me WayFair as a business does not prioritize transparency and honesty. For this reason, as a first-time customer, I do not see myself returning to WayFair; it is Way Not Fair.