Firstly, shipping is out of whack with Wayfair. I was told it would be here in a week and then after a week it said delivered but apparently that was the day it arrived in the country. Then I was hounded to write a review when I still had to wait another week to get the coffee maker. But my four stars is for the product, not the poor shipping communication. The coffee maker is great so far. It’s big! When using the K-cup, sometimes it doesn’t shoot in the same direction and can go forward out of the cup briefly. Trying to reposition the cup doesn’t help as the base is so large as to fit the pot. Other than that, we enjoy it so far.

Disappointed

I love this coffee maker. It has everything that I want. I like the fact that it holds a lot of water too.It looks great on my counter as well.

Like the ability to make either a single cup or a pot of coffee. Like the newer slimmer design and ability to reposition the water canister on 3 sides. Like the easy ability to refill the water canister. Like the simple functions and auto brew for a pot. Really like that the carafe is stainless steel on inside and included coffee filter and support are easy to clean. Like that it came with filter holder and a filter, unlike my single cup I purchased earlier this year for my basement kitchen area. My only complaint is, no option to brew a 16oz cup like my older machine. Would definitely recommend. Please note you will have to purchase a new single cup reusable filter ( I had a larger size that fits my older and other single cup machine), if you prefer to use your own coffee and not disposable pods (k-cup).

No hassle replacement, after going through reasonable trouble shooting by agent. Delivery of new machine was quick, minimum down time. Wait time on hold was very short. All hallmarks of a good company that actually cares about customer satisfaction, a trait that is becoming less and less part of the corporate dividends first mentality of most companies.