I sent an email on this. The box was severely damaged in shipment and the Redex driver positioned the delivery picture so the parts of the box that were torn open were not visible. I have asked for replacement arms and movement because the long arm does not seat properly.

This clock is solid OTHER THAN the hour/minute hands. Somewhat flimsy so you have to be very gentle when hanging. looks nice once up on the wall....not too big and not too small that it gets "lost"