Horloge murale en onyx blanc et marbre blanc naturel

I need your help with this clock! This is the second time I've made a purchase that was inferior! Having said that, I have made many pucrases from Wayfair and have been completely satisfied. But this borders on the ridiculous! Hands are loose and tend to "travel", No instructions included on how to fix. Shipping container was worn and not well packaged. I have tried contacting DesigneArt for help, as was suggested on a sticker on the back of the clock, but no reply. I had to return my first clock due to not the color advertised. I foolishly accepted a 20% refund in lieu of retuning that clock. Or pay for returning it. At the present time I'm out over $125.00 and no satisfaction from Wayfair I sincerely hope that we can come to a reasonable and equitable solution to this matter.