ZLINE 30 po Hotte de cuisine convertible en bois KBiTT-30

Love this in front of my window…different setting than on top of a kitchen island, but beautiful!! It took a great amount of patience to assemble and was not easy to install.

Ive had it installed love the look. But last week the vents stop turning on and the button seem to be locked. I can’t get the vents to turn on at all but the lights work. The panel isn’t showing the complete number any longer.

There are two scratches on it

Heavy Duty and nice color. However, directions are unclear. Vague diagram of screws, it does not label the sizes of the different types of screws. Missing the screws labeled (J) that puts the cap on the hood. Missing the flexible duct that paperwork said is in the box (labeled L). If my partner and I were not handy and able to purchase these things on our own, it would have been harder to install. All of the QR codes that show the different hoods and installation do not go to the specific hood that was purchased.

I am dead in the water with case number 01243240 case subject 01240781My initial contact was on July 17th I successfully submitted all asked for information and was sent confirmation of this on July 22nd and was told I would be contacted in 24 to 72 hours which now has been over 5 days ago with not another word. I have replied several times since this process started (please review) and suggested that we get this figured out as I leave the location of the installed hood for a out of state trip on Wednesday morning for 4 to 6 weeks. I have the installer on standby to complete the project and could facilitate his ability to gain access to the property to complete the repairs or replace said hood. I have registered this product for warranty coverage and I need your attention to this matter. This is turning into a nightmare.