Lit matelot et capitaine Friedemar

ok let me start with I ordered the handy assembly with this,.First of all the instructions for the assembly of the drawers was missing and then the hardware for the assembly of the guard railing was missing as well,. I ended up calling Customer Service they were very nice and helpful- they showed me where to find the instructions (under Specification and not Assembly where I have initially looked) and did order the missing hardware as well as an additional set of hardware for the assembly of the drawers just in case something was missing from there too,. We couldn't really finish anything the same day since the person for the assembly was already gone- he had a schedule with other appointments,. Both him and CS ensured me that as soon as I received the missing parts i could call them back and they would schedule another appointment to finish up for free,. well that was nice but when we finally received the hardware the parts for the assembly of the guard rail were still missing ,. long story short do not expect to have that bed ready in a certain time frame like I did ,. I didn't even bother calling again my husband found some old bolts and screws that kind of did the job even though they are black and the bed is white .. we also ended up assembling the drawers our selves and we were up for disappointment there too since there was no railings to hold them stable and they are not really deep enough and end up getting pushed too deep underneath.. also real wood expends so my advice is open the box and leave the parts out in the room at least a day or two because the base rails ended up expending and banding ,. overall it is a nice bed and like I said CS was very nice ,. I hope it was just bad luck for us ,. still when I am paying $600 for a twin bed and assembly I don't really expect to have to go through that kind of a hustle..

Everything arrived in a timely manner and was delivered in excellent condition. The bed did take a few hours to put together but assembly went smoothly. My daughter Loves her bed and we are so happy with our purchase.