EXTREMELY DISAPPOINTED FOR MY FIRST AND LAST EXPERIENCE WITH WAYFAIR.
This review is for Wayfair, not for the item purchased. When this item was delivered, I immediately opened the box to find the item I purchased (Inox Twig Design Flatware Set for which I paid $77.50 for), covered in dust, the box torn in several spots, one of the spoons ripped from it's placement in the box, and the box itself clearly previously opened on both ends as you can see in the photos. I purchased this as a gift and would not be able to gift it, in it's condition. I requested a replacement, and was told by customer service that "since the item itself was not damaged", I could only return it, and would need to pay $14 to do so. WHAT??? All I want is what I paid $77+ dollars for in new condition. Only after asking to speak with a supervisor was I told, "this one time only" they would cover the return.