Planche à découper en bois de teck

very disappointed in this purchase, the description says perfectly imperfect; in reality it is a perfect circle with little visible wood grain. I attempted customer service chat to possibly get a refund or a replacement sent, however I took three minutes to respond during chat and the chat was ended. I ended up not getting a resolution, because the next agent asked me to explain the issue, even though the chat said the next agent should be able to view the previous conversation:(. I gave up after 55 minutes