I bought this mug after one of my patients broke hers. I payed close attention to her story and quickly realized how important the mug had been to her. I thought about it all the way home and went straight to the task of locating this mug. It only took me a few minutes to find this wonderful website. I waited until her next visit and presented it to her in front of all the nurses. All she had to do was see the top of the mug and she broke into tears. It was the exact mug. Thank you for your fine quality merchandise! You made it easy to make a difference in one person's life.