Since it was new, have coffee grounds in my cup all the time, it spills all over when pouring it in the cup and the glass broke just by cleaning it with water. It was expensive and I thought it would last longer than other brands. Not happy at all

I have been enjoying perfect coffee every brew cycle since purchasing this brewer some six months ago and although it took me more time to understand the clean indicator and cycle I managed to master the exercise with relative ease. Please include the length of time for a complete clean cycle to better understand the full process. I thought, perhaps, the electronics went kaflooey after the cat knocked the unit off the table and onto the floor but the brewer didn’t give up the ghost. I appreciate the flat lid surface for setting the carafe or mug. Thanks

Coffee maker bought 12/14/2025, white and gold in color, first brew temperature was 175 ⁰ F. Warning element upwards of 275⁰ F. Lacks ability to brew 198⁰-202⁰ for optimal brew temp. Smiths also doesn't have a warranty policy, so unfortunately I'll probably use this for a while.

I love my coffee maker. Its easy to use and program. Seems pretty sturdy too. Not sure about all the reviews saying things broke. Maybe I got lucky but mine works great.

Overall, this is a good coffee pot - but the permanent reusable filter is a big mess to clean every day. We ended up removing it and just putting in a paper filter in the large basket. Leaves the coffee tasting less full bodied, but still good. Also, be advised that the coffee strength button does NOT work in 1-4 cup mode (this is not stated in the instruction booklet). I also wish it had a red lighted on/off button like most coffee pots do. I'm routinely looking at it to make sure I really turned it off! It's a good coffee pot, but not the best we've ever had ...