Ensemble de 3 lanternes en acier inoxydable

I ordered the lanterns twice both times they came with broken glass. The first time they didn’t add the small lantern the second time the large lantern all four pieces of glass were broken. The midsize lantern, one glassbroke and the small lantern. One piece of glass broke.The box is not properly packaged. There’s no signs indicating fragile. I tried to order just the glass and it was very difficult. I’m not sure if the order went through as the 30 minute phone call was disconnected.