I received both the red matte+shiny set, the teal matte+shiny set, and this silver shiny sets in January 2025. After inspecting them all, I found them all to be damaged due to rubbing against the plastic window of the box. The damage is visible from far enough away (at least 3-4feet) that I would not be willing to hang these on my tree, especially considering the price (more than $100 per set of 20balls). I also found many balls in each set had manufacturers defects in the paint (large black burn marks, speckled rough texture, visible seal around entire ball without paint, etc.). Although I was told before purchasing these items, by a Wayfair representative, that if they arrived damaged I would be eligible to return them without incurring return shipping fees, when I submitted my request to return the items, initially I was granted the free return shipping,but them my request went under review. The "Resolution Management" team then reached out after over a week from when I put the request in, and stated that after reviewing all the photos, they would allow me to either keep the items for 10% off, or return them at my own cost. I argued at length with their assertion that the damage is "Barely visible" and "doesnt affect the functionality of the items." They remained unwilling to allow me to return these for free, despite the insurmountable evidence to the contrary, and their original promise to me BEFORE I purchased. Therefore I'm out $40 or so to send back 3 sets of heavily damaged ornaments. BUYER BEWARE. DO NOT TRUST WAYFAIR OR THEIR COMMITMENT TO CUSTOMER SERVICE.
ou
