Lampe de table 25 po Janis

Beautiful!

So, the open box purchase ($80) arrived today. I was so excited. I opened the box right away. Smashed to smithereens. Tried to contact Wayfair. Not eligible for return. I get that if it had arrived as advertised, but not in pieces. Box looks great so it was that way when it shipped. Did they even check it when it was returned and reselling it? Don't think I should pay for this open box or not. Chat bot didn't respond. No other identifiable way to contact Wayfair - apparently must be done within 3 days. Now I'm getting angry at such poor customer service. The website tells me I can report the problem, but all I get is "This item is ineligible for return." Had a matching lamp at full price, $200+, but have cancelled it after this. I've done lots of shopping with Wayfair, but maybe never again. Accidents happen, but NO customer service contact is unacceptable.