Spa à 54 jets avec lumière DEL Chicago WM00763

Very disappointed with the service I am receiving. I have an issue with the second pump on my brand new hot tub delivered by wayfair. The wayfair team is trying to assist but can not get in touch with the manufacturer. The hot tub itself is beautiful but if you aren`t handy and don`t know how to fix parts, I dont want the same thing to happen to you. The warranty is supposed to cover fixtures, repairs, and broken parts but will not be done if the manufacturer or all state protection does not answer. I have never written a negative review before but I am beyond upset with this matter. If wayfair finds a way to assist me I will update my review.

Great hot tub for the best price! It actually arrived two weeks earlier than expected and delivery team was great!

We loved it. It was a very good investment. It arrived on time.

First of all I called wayfair before I ordered the hot tub to make sure they deliver to back door. You said you did. They came said they don’t normally deliver to back door. But we asked them to try with our help and it was fine. But they had nothing electrical to help all by hand . It took like 40 min to off truck and another20 min to get to the back yard. We unpacked it and the tub had 2 huge cracks in it. Now we have to wait for that to be picked up and another one to be delivered. On top of it you do nothing for us for the inconvenience of it all. Like discount it or include the stairs. I don’t think hot tubs should be sold unless you have a better delivery system.

The hot tub itself was OK. With a small damage where something must’ve hit it. It’s not that bad. I pulled it out. It’s OK just now. It looks like a scratch. It’s livable. Don’t want to send it back for that. The shipping shipping certainly was a hassle, third-party everybody’s pointed fingers to stop my problem. They didn’t ship the Hot tub with the cover like they were supposed to. And the hot tub cover has a big rip in it which I’m still waiting for somebody to call me and let me know I can get a replacement. Other than that. Wayfair is great. It’s just the third-party is a true nightmare to work with everybody’s real happy to work with you but I’m still waiting on the final results