Parasol de marché 10 pi Ezell

Ordered 2, 1 came with small holes in the fabric and dirty (probably used). I believe these are commercial grade umbrellas so they are high quality (other than the damage). Also ordered 2 umbrella stands which were also drop shipped from the same company. These also arrived damaged and one had paperwork in the box that showed it had been returned from a country club (the metal components were completely bashed in) Wayfair responded immediately saying a new umbrella and new stands will be shipped to us. In the meantime, my husband had to repair the stands to the best of his ability so we can use them for a party (reason we ordered them), because replacements will not arrive in enough time. It has been a week and a half and I have received no notification that any replacements have or will ship.