We purchased this 16x12 gazebo for our deck. Three boxes came one day and the last one the next day. No parts were missing, but there were some bolts that were mislabeled. We managed to figure out what they were. The only complaint we have is not with the product itself, but with the pricing. We purchased it during Victoria Day weekend, when it was their "Big" sale, so we figured we would get a good deal. We purchased it for $1999.99. A week later the price was $1699.99. We did contact them for a price adjustment, which they did honor after numerous phone calls and chats. Two weeks later it was even cheaper (Can't quite remember the price, but it was significant) They refused to refund us any further. They should have a 30-day price guarantee, so this doesn't happen. It did take a few days to put together and looks good so far, we purchased the extra warranty just in case.