Der mit Abstand schlechteste Grill, den ich jemals besessen habe. Hitzeverteilung mangelhaft und sobald man einen Plancher oder eine Gussplatte- oder Edelstahlplatte verwendet, kommt kaum noch Hitze an. Einfach ein Witz - Finger weg!

As far as grilling goes, this hits it out of the park. My issue is the tech used on this equipment. The “touch” panel is as responsive as a 2x4. Even the on/off switch is finicky. The lighted knobs malfunctioned within 4 days. Couldn’t get the parts so the grill was replaced (it’s brand freak’n new and shouldn’t need a repair 1 week after buying). The probes work well once you can get the panel to turn on. Gave up on the app. For reference, I worked IT to support me through college, wired our 1960’s home w/ cat6, and built out our home network…but can’t get this ridiculous control panel to operate easily. Same issues for both grills I received. The grill is a solid 5 stars / the tech is 1 star. I don’t bother using the panel. It’s nice to have if it worked decently but not necessary for grilling.

The bbq works really well. Very happy with the product. The searing station is nice, and the rotisserie works well. Still haven't figured out how to remove chickens properly, but everything else was perfect. The only improvement I would suggest is the app connectivity. It is too complicated, and not intuitive in design. As a result I never use it and simply use my old probes.

Phantom grill has performed better than expected. Cast stainless steel grates perform much better than our old stainless steel grates. Has many useful features that we are enjoying. Glad we switched to Napoleon and would recommend.. P

Great grill but ignition isnt reliable. Support is difficult to reach, tried 2 appointments no one reached out. Would not buy again because of the ignition problem. casters mounts are plastic and broke off while leveling on all 4 corners. However when grill is working its great mostly because of the cast stainless steel grates and powerful burners. Side burner is fantastic. i think its too expensive for the ignition and caster issues though which are a big ket down. Digital screen isn't that useful. would have gone with a higher price to avoid these problems. buyer’s remorse setting in. On the bright side online warranty sustem alowed me to order replacement caster mounts.