Pergola en aluminium de 12 pi x P 10 pi avec rideaux et filets imperméables à toit réglable

It looks really elegant; however, I was immediately disappointed when I received the 8 boxes and saw that two were partially open. Upon opening them fully, I noticed dents and scuffs on the parts. But what really came as a negative surprise was the structural build! The profiles are indeed aluminum, but the gauge is very thin—as are the mounting plates for the legs, which are about as thick as a tin can. Not to mention that the opening and closing mechanism is mostly made of plastic (terrible quality); during assembly, the threads on two connecting screws stripped, rendering the mechanism completely inoperable! (It’s ridiculous.) So, in my view—considering the price paid and having seen and tested other brands and models—this one isn't worth the investment.

The pergola appears to be well built, however I ordered it on 6/13, and received it in 5 boxes between 6/19 and 6/22, original delivery was supposed to be 6/18. The instructions said to inventory the parts, and one part# was missing, there was supposed to be 4 of these. Since it was a small part that did not seem to be a major part until the later part of assembly, I started assembling the pergola. During the installation, I discovered 3 different parts that were defective. One of the parts had a missing bolt that is required before assembly could continue, the other part had a nut that would just spin and not able to tighten, so that stopped the assembly as well. The third was a curtain that was torn during shipping. I contacted the customer service department on June 30, and supplied them with the required pictures and descriptions. On July 5th, They finally said they were shipping the parts. I received the shipment on July 11. Upon opening the package they only sent the curtains. I have contacted customer service again. Hopefully they will get it right this time. Now I have to wait another 2 weeks for some parts while the pergola sits partially assembled. It is interesting that the assembly instructions clearly state 24/7 customer service, however there is no contact information. Phone numbers, emails, etc provided. All communications go thru wayfair, they then forward it to “the manufacturer”. The manufacturer then reply’s about 2 days (48 hrs) later, requesting more info, or that they sent something, however they do not tell you what they sent, you have to wait for the package to see. I am anxious that this will be a nice pergola once it is fully assembled, but customer service is lacking. Based on what I am experiencing, I would probably choose a different manufacturer.

We love our new pergola! It completely changes the vibe of our outdoor space. Things to note it comes in 8 boxes and takes time to put together (6 hours for us)!

The Pergola is really nice and looks great in my backyard. Looks just like the photo. The only thing was the screws that bolts down to the ground are very cheap, so we have to purchase good ones from the hardware store. Other than that, great purchase.

Everything was as advertised, easy, but time consuming to put together. Overall, love the look and the quality!