BEWARE OF BUYING FROM WAYFAIR!!!!
I have had nothing but problems with Wayfair for nearly a month. What began as a simple problem never got solved. Here's a brief summary:
1. Ordered two chairs & a table for my patio. One of the chairs was defective so I asked for a replacement. After many days of no response, I finally heard from one of the reps who said they would send me a replacement. When I asked if they could cover the cost of labor, they said no—that would be my cost—even though it was a defective chair.
2. Instead of sending me one chair to replace the defective chair, they sent me two chairs—which I had not asked for.
3. Again, after many phone calls back and forth, I explained to many reps that I had not asked for two chairs. They stated that I would be charged for both chairs, instead of sending me a free replacement, which is what I had requested in the first place.
4. They said, I needed to do the arranging for a pick up, not them.
5. After further calls, they finally agreed to do the arranging, however that would be a whole day of me waiting for UPS. I would have had to cancel any appts that would take me outside my condo.
6. The only option left to me was for me to find someone with a large vehicle to transport the two chairs (which I did not order) to a FEDEX location myself. Which is what I ultimately did.
All this took numerous phone calls, emails and a car trip to FEDEX.
I still have not gotten credit for the defective chair from Wayfair.
Bottom line: Bad communication, no attempt to compensate me for THEIR mistakes, and lots of phone calls and time on my part. I told them I would never buy ANYTHING from Wayfair again, to which I got a stock email, thanking me for shopping with Wayfair.
