The first time we laid the cover back it had a huge split in the seam.

The hot tub doesn’t stay at the selected temperature when open. Seems like the heater was done on the cheap.

I had some buyers remorse after I purchased this and read some additional reviews about how it had trouble heating up. I didn't realize it didn't use a standard electric spa heater. When I saw "Friction Heating" I thought that was in addition to normal electric heating and was a motor heat recovery unit and an energy saving feature. This was very new to me as the last time I bought a spa was 30 years ago. After installing and using it for going on 4 months, I must say I am impressed with the function and performance so far. It does take around 24 hours to get to from 75 to 100 degrees but once it got there it maintains the set temperature very well. Some of the reviews mentioned that it had a hard time heating in cold weather and maybe that is true for them but here in Florida I haven't had any problems even during some of the 30 degree cold fronts we had. The spa shell is very solid and seems durable. It has decent number of jets and water movement and we are really enjoying this spa. Now for my observations on what could be better. As some of the other reviews have mentioned the outer shell is very thin vinyl panels. Not a problem so far but they are pretty flimsy and hurricane force winds might cause them to buckle. The pump and control access panel is this same vinyl material and it is held in place by screws so to access anything you have to unscrew it rather than via a hinged door access like most spas. The single speed pump works fine but it would be nice to be able to add a little more massage power to the jets. A two speed pump would be preferable. Lastly, the instruction manual should be specific to a single spa model and not cover multiple models where some of the functions and features aren't pertinent to the one you are working with. Would I recommend this spa? For the solid inner shell, user friendly controls, and the included accessories, in this price range, all delivered free to your home in less than a week? Yes, I recommend this spa.

Absolutely love this hot tub! Looks great in my backyard and is just what I needed for my achy joints!

Nice hot tub. Takes a while to heat up and loses heat pretty quickly when you open the lid, but my kids love it. Unfortunately, we had to winterize it for the winter because my energy bill DOUBLED after we set it up. We live in Michigan so it uses a lot of energy during the colder climates. So if you're hot tub shopping just know that these plug and play ones seem really nice and cost effective, but they actually cost way more to run than a hard wired hot tub would. We just got ours set up this week and plan on only running it from May through Sept.