Statue de jardin hibou

Item was completely shattered upon delivery. Item wad not properly packaged. Reached out to Wayfair and have not heard back. Could not submit the return/damaged form (glitch in system). Don’t think I’ll ever buy from Wayfair again. How could a company this large have a return process that doesn’t work. Was this done purposely so customers cannot return items?

Absolutely adorable!!! Just as it is pictured….quick delivery!!!