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This was my first time ordering with Wayfair. The item was as expected, however, our package was heavy & left by the garage door instead of on the porch. The steps were not covered in ice and it was delivered on a very warm day. My husband is paralyzed on his left arm & had to pick up the item which led to him falling backwards, landing on his back & having to visit the doctor for his injury. When I called customer service I found the response & accountability left in our hands and very dismissive. Nicole & Erica suggested that we should, as a homeowner, be responsible to have a dolly for such circumstances. In our experience, when we have purchased furniture and/or heavy items, it has always been the responsibility of the company to deliver to the front door or directly into the space it is going. We were also told that they would not contact FedEx on our behalf and that the homeowner was responsible for any delivery complaints. Very disappointing to say the least .