Arrived quicker than anticipated and comes in two boxes. One holds the pieces to the fireplace and mantle, the other the firebox. Assembly is definitely a two person job. We had several issues and this took the better part of an afternoon despite the problems. We received one panel that was missing two cam bolt inserts. Luckily we have a fantastic locally owned hardware store that was able to manufacture pieces that would work. Otherwise, this entire piece would have had to have been sent back. We were thankful the manufacturer included extra hardware as we had one cam lock break during installation. We do have one obvious gap in the marble tiles that we believe can be fixed with a little caulk. The fire place has several different color settings and somehow does look like a legitimate flame. The addition of the crystals gives the appearance of a high end gas fireplace. The heater works well, is akin to a blower on a fireplace and helps with the true fireplace feel. We are extremely please both with the look and function of this piece.

so so nice fire is realistic and it looks great and cozy in my bungalow! its below tv in bedroom and is so inviting and cozy. as we live in florida we having the heat (off) option is a kust but puts out heat enough that on those rate cooler nights it will be perfect sithout even having to change thermostat. its very nice quality

Beautiful piece