The wrong item was shipped. I received a different sheet set than what I ordered. Different brand, different pattern, different color. When I reported the issue a very helpful agent took all my info, and reordered the correct item for me. She then explained that the company would notify me if they wanted me to return the item. Otherwise, I could choose to either keep or donate the item. A day or two later, I received an email requesting me to photograph the item I received and upload it to them. I did so right away. A week or two passed, and I eagerly awaited delivery of the correct sheet set. When it arrived, I was extremely disappointed to see they sent a second set of the same incorrect sheets!! The pattern and color are somewhat similar to what I ordered, but NOT the same, and the set does not match the duvet cover I ordered to coordinate with them. So now I will call and report that I have received the wrong item twice. My guess is that they no longer carry the correct item and are substituting a similar product. Customer service was extremely helpful, so no complaints there, but I don't understand why those filling the order didn't get the message that the substituted item didn't work.