I bought a duvet cover and when it came I saw right away there was a hole on the side that wasn't sewn properly. To get my refund I had to take pictures of all sides of the item, all sides of the box, include a note in each picture with a handwritten (why?) order # AND also a video of everything. This was the most involved and stupid thing I've ever encountered for something that wasn't my fault. AND I had to pay to ship it back!

Nice product, just what we need!