We bought this kitchen sink soap dispenser to replace the one we had. The new one looks great and works very well. .

somehow broke original and so thrilled over ease to replace. superb quality

Why will you not replace this because it definitely has a defect

bought last month, happy with the product, seems to be working fine

After using Kohler products for more than 40 years, I suddenly had a problems with two kitchen faucets and one of the soap dispensers. Called Kohler this morning, and I was lucky to speak with a service rep namedJen (sp). I just want to mention that her service was superb. I have seldom met a service representative of any company that patient a polite and helpful. Many thanks for helping me out!