Broken! Pots arrive one inside the other. There is no protection only thin plastic separating them. Good luck trying to separate them one from the other. Never saw the top pot but the bottom pot is cracked in several places. Contacted Wayfair and they offered me a replacement once I sent the broken pots back. I wouldn’t take a chance again given they can’t be separated. My husband is strong and they wouldn’t budge. I wanted a refund instead. Wayfair assistant asked if I would drop the box off to Fed Ex? Does that sound like customer service? I responded absolutely not. Then, he came back with Fed ex picking it up. Okay no problem. But, when he told me I wouldn’t be reimbursed until they received the broken pots and then it would still be 3-5 days. That makes me livid. They have the pictures showing it’s broken, they will have the tracking in 2 days ( they couldn’t schedule pick up until the 15th) so for me it’s every bit of over a week and more like 2 weeks before I’m reimbursed. This lack of customer service led me to end my ties with Wayfair. I’ve spent several thousands of dollars in this last year with our new build home. Wayfair isn’t getting anymore of my money. You don’t ask customers to drop broken goods off to fedex. This wasn’t an item I changed my mind about, it’s broke! Then delay my refund until you receive the items, review them, and then submit my return. Just not acceptable customer service. Bye Wayfair!
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