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Arrived badly damaged, and customer service was disappointing. The file cabinet arrived with multiple dents, bent corners, chipped paint, and visible damage along several edges (see photos). It looks like it was dropped before delivery. While it’s technically usable, the condition is unacceptable for a new item. What was most frustrating was customer service. I initially asked for a partial refund, since we were willing to keep the cabinet despite the damage. Instead, I was told a full return was required — even though the item is large, heavy, and the original packaging had already been discarded. Requiring customers to re-box and ship back a visibly damaged item, rather than offering a reasonable partial refund, feels inefficient and unnecessary. This experience has made me hesitant to order large furniture items from Wayfair again.

I like the mix of metal and wood construction and that it pretty much came assembled. I wanted a fully locking small black file cabinet and that’s what I got, but I’m worried about how long the lock will last. Other than that, it seems to be a good decent storage system for files.

Great filing cabinet, easy to assemble and arrived quickly! This is the second one we bought.

Love the design, it looks great! Only issue I had was that some of the pre drilled holes to secure the handles did not line up. I was able to re-drill and make it work. I purchased two for my home office and experienced the same issue on both. Not a big deal.