Lit à panneaux avec rangement Lightfod

I ordered the bed from Wayfair for relocation in August, and it was delivered on August 27th as scheduled. However, all three boxes contained severely damaged parts, such as sideboards, footboard, and drawers. I contacted Wayfair customer service immediately and was told that I had to take all three big boxes to FedEx (no pick-up for free return) if I wanted to return. I don't have a big truck, thus I have to accept a replacement for all the damaged parts. On September 3rd, the drawer replacement was delivered, and on September 5th, the sideboard replacement was delivered. During those days, I contacted Wayfair customer service several times, but no one knew whether all replacements would be shipped out. Until September 16, I received an email regarding the full refund, because the footboard is no longer available. All of a sudden, it’s frustrating for me to deal with all these heavy parts. Sounds like Wayfair doesn't care. I would like Wayfair management to review this entire process and figure out how to improve the post-sale service. My experience has been incredibly frustrating and time-consuming, and it’s disappointing that Wayfair’s customer service has been so inadequate.