This couch is super comfy!! Our lil family of 3 loves it. Perfect for binge watching tv and naps. We had the full service delivery and unfortunately the sofa assembly was a big disappointment. The delivery crew assembled our sofa so fast that they literally forgot to install 1 of the legs underneath the chaise part of the sectional. Claiming missing parts with Wayfair is extremely annoying and they need to improve their process. Getting in contact with Wayfair customer service via app chat, text message, and phone calls was a daily struggle. The first time I called, customer service put me on hold for 30 mins and then hung up on me. Both chat and text options didn’t understand my issue and had me going in circles with different customer service representatives. I really wished that picking up missing parts at their local warehouse was an option! We just wanted to enjoy our sofa right away but couldn’t… We were literally missing a leg under our chaise for an entire month and had to stack books underneath to support the unbalanced weight. In the end, Wayfair had to send me a whole new sofa because they can’t just ship a leg by itself. The delivery crew just opened the box and took the leg out to install it on our existing sofa. We also got some credit back for the inconvenience. Overall for our very first Wayfair purchase, this was a bad first impression but we didn’t let this mistake stop us from buying more home goods from their site. I would give separate ratings 5 stars for the sofa design comfort and 2 stars for the customer service delivery.