Firm surface, which is good for back. Good customer service, they help with installation. Just very nice coach

It's not very soft. Very sturdy. Very easy to assemble. Hopefully easy to clean up after a cat.

I purchased this sofa thinking that it was genuine leather. The description states that it is suede. Unfortunately, there is zero leather on this sofa. If you are seeking leather this sofa is not for you. The sofa is interesting, but the material is completely off. Also, the sofa came with an extra 4 pieces which seem to be the feet. We couldn't figure out how to install them so I contacted Wayfair. According to Wayfair, the manufacturer was supposed to email me the instructions, but I never got them. We now have extra 4 pieces that look like the feet, but we don't know for sure. Again, if you are looking for leather this isn't it, but if you are looking for a regular sleeper sofa this isn't bad.