Console en marbre de 59 po Connley

The top of the table. Came broken both times it shipped. Their customer service is great! And they were willing to ship it a thir time. But unfortunately both times they tried to deliver it the marble or counter top was complete broken in multiple pieces. Luckily you do not need to ship back or pay a fee to ship back the damage product. U can toss it or donate it. Even though I did not get the table I expected I was very PLEASED how they treat their customers and handle their customer service. And they also FULLY REFUNDED ME.

The piece is gorgeous and perfect for my clients needs. A wonderful console in a dining area that doubles as a deskwork area when needed.

Did you really ask me to fill a survey? Ok, here we go. -My delivery pickup was schedule for Saturday. 06/17/2023 between 1PM - 5PM. That is fine I do not have anything to do on Saturday... The delivery people were supposed to call me 30 minutes before they find time in their busy life. 05:30pm PST I call your customer service to inquiry about what was going on. Could find anything from him. When to bed around 08:30pm PST. Suddenly. at 09:00pm PST, they show up at the gate of my residence. No phone calls all day not even before 9! -They come up the driveway and drop the box and crate right in front of my front door, I could even get out it was so close to the doors. -The next morning start to open the crate first, box was in really bad shape, holes in several different location, it did not look good, nevertheless I when on to open the crate. Because they did do nothing, not even bring it inside. The marble top was broken in two. Allright. -I call your customer service, to inquire about the return process, this is the email I received: "Please Upload a Photo! Hi, We’re sorry to hear you’ve had problems with your order # 3929031686. Our team is working to find you the very best solution. To help us resolve this issue as quickly as possible, please send us a photo of your item. UPLOAD A PHOTO Connley 59'' Marble Console Table Connley 59'' Marble Console Table Qty: 1 Price: $1,177.00 Thanks, The Birch Lane Team " So I did, the following email from you: ' Birch Ln FURNITURE DECOR RUGS LIGHTING SALE Returning Your Order Hi, We’re sorry that you experienced an issue with item(s) from your order #‌3929031686. To complete your return, follow these simple steps: 1) Schedule Pickup Appointment will contact you within next 48 hours to schedule delivery date and time that works for you. They will confirm this appointment via email or text a day prior to pickup. 2) Package the Item(s) Use original boxes when possible and remove any old labels on it. 3) Be Home for Pickup Your carrier will collect the package(s) from the room of your choice. Expect a call from the driver 30 minutes before the scheduled time. 4) Receive Your Refund We'll send you an email with refund details when your return is received. $1,141.40 will be refunded to your original payment method. If you have any questions, visit My Account. Thank you for shopping with us and we hope to see you again soon! Pick-Up Address Pick-Up Location* Claude Trepanier 2040 Elk Lake Dr Escondido, CA 92029-5420 US Pick-Up Agent Wayfair - Oceanside 1-844-261-7769 *If you need to change the pick-up location, please reply to this email with the new address. Refund Summary Item(s) Cost Credit: $1,059.30 Refund Tax: $82.10 Refund Total: $1,141.40 AMEX|***7014: $1,141.40 For information on our Return Policy, click here . What’s Being Returned Connley 59'' Marble Console Table Connley 59'' Marble Console Table Qty: 1 " -So, I wait for a call, finally after more than 10 days, call you back. -I was told that the pickup of the "broken table" would be on : 06/30/2023, between 09:00am and 11:00am PST. Ok I taught that this nightmare would be over Friday morning. I was wrong, received a email the next morning " Birch Ln FURNITURE DECOR RUGS LIGHTING SALE Your Pickup Appointment is Tomorrow Hi, Your return pickup appointment for item(s) in your order #‌3929031686 is tomorrow, June 30, between 1 PM and 5 PM. Review your pickup appointment details below. REVIEW PICKUP RESERVATION Order Details: Order #: 3929031686 Pickup Method: Room of Choice Pickup Pickup Partner: Wayfair - Oceanside Pickup Details: Claude Trepanier 2040 Elk Lake Dr Escondido, CA 92029-5420 Connley 59'' Marble Console Table Connley 59'' Marble Console Table Price: $1,177.00 " What??? I canceled and blocked my Friday morning for nothing? Keep in mind this the Friday before the 4th of July holiday and long weekend, no problem I do not have a life, outside waiting for trucking guys. Call your customer service, again. They told me that I was in the wrong and the pickup will remain between 1and 5pm. Sure, did I mention that I do not have a life??? So I blocked the remaining of my Friday, to please the delivery compagnie. - Friday. Receive a text at 11:56am PST " Hello this is your Wayfair pickup team informing you that we'll be there in 30 minutes " Reply: Call me when you are at the gate. They never call. Eventually show up. -Now I want my money back. Claude M, Trepanier 858-342-9660

Beautiful table and well packaged. The marble top was securely packed to avoid breaking. Looks better than expected!