The main problem is when ordering this couch which is pretty big, no where does Wayfair offer white glove delivery, nor does it specify that the item will not be delivered to an apartment in a building. When contacted the customer service gave me number of FedEx customer service and to deal with it with them. FedEx customer service is like a wormhole where one keeps going in circles.. basically this was a huge nightmare. The couch itself came well packed except for a small tear on one side which lucky is hidden when assembled. Assembly was easy with two people. For the price, it is a nice looking couch, can’t say much about durability yet.