The table style and quality are not bad, but Wayfair’s quality control, service and support were horrible. They sent the silver base I ordered with a gold top. The glass top - is very heavy, came packed in a wood crate that had 100 screws and a dozen brackets that had to be removed to access the cardboard box, with layers of styrofoam, corner and side pieces and additional packing materials. They gave me two options … 15 discount to keep a mismatched table … or return this glass for the new one and go through the 2 hours unpacking and assembly process again - not to mention the time it will take to “attempt” to repackage the product in all that complexity to return it!!
Why is the huge time investment on my side not compensated for, in addition to getting the incorrect product that they should have properly aligned the top and bottom color BEFORE shipping to begin with I spent 2,600 with them in total, and 25 credit on this product amounts to about 200 of an apology for this very cumbersome mistake for the customer. They didn’t offer a credit, free assembly support of the replacement glass top or any other support other than shipping the correct item. I will not choose to shop with them again … buyer BEWARE! Is super sad that a decent product … has resulted in a horrible experience for the customer due to Wayfair. poor poor business practices!!
