Noté 1 sur 5 étoiles.
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Noté 1 sur 5 étoiles.
I placed an order for a bedframe on June 23, expecting delivery by June 26–27 so I could assemble it before leaving for a planned vacation. Instead, I received incorrect parts, which completely derailed my plans. I contacted customer service and was assisted by a polite employee who assured me that they had noted my case and reviewed the photos I sent of the incorrect parts. I was told a solution would be arranged. However, despite this, I later received a response from a different employee asking me to “confirm” which part was missing — as though completely disregarding the information and evidence I had already provided. This made it feel like my concerns were not taken seriously, and that no one actually reviewed the case properly. It is now July 7, the date I originally requested the issue be resolved by, and I am still left without a proper bed to sleep on. This entire experience has been frustrating, disappointing, and has wasted my time and energy. I expected better communication, care, and follow-through from a company of this size.
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M4C 1B5

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