The chair itself is extremely comfortable. Unlike other ergonomic chairs, the design and color are absolutely perfect. It offers plenty of features and adjustments, making it easy to dial in the perfect posture. However, whether the factory was backed up at the time or I was just unlucky, the first unit arrived with quite a few scratches, so I had to get a replacement. The new one still has a small scratch on the armrest, but I’m just going to keep it since I really don't want to go through the return process again.

No complaints great chair. The lumbar support is a must!

Not a review for the chair itself, as I just got it. Wayfair sent me a stained chair. You’re better off buying from the manufacturer at full price. Also this does not have tilt adjustment for the seat. I thought it did. This chair was a huge splurge for me and I’m trying to resolve my back pain issues, so to say I’m disappointed is a huge understatement.

Things I like 1. the way tension is applied when leaning backwards 2. Arm is super adjustable Things I dont like 1. You cant tilt the back to an chosen angle like other office chairs. You have to lean on the back to make the back tilt 2. Hard to see on the stock picture, but the cilindar connecting the chair to the wheel platform actually prochudes towards ground. Its tip is very closed to the ground and it will hit the ground if you have a carpet underneath. Things I regret 1. I wish I bought the version which has seat tilting 2. The one I bought has adjustable Lumbar support and it is too much support. I hope I didnt add the adjustable lumbar support

Great chair, very comfortable and even while seating in the chair daily for 8 hours and more no back pain at all.