Chair is made with lovely fabric and seems very sturdy, but is quite oversized. Bottom cushion is very thick making it somewhat uncomfortable to sit on. Even the delivery men struggled to get it through a series of doors, but they were quite professional. I have not used the twin bed yet, but hope it’s more comfortable than the seat. Added Info: The “strap “ to pull out twin bed ripped off upon pulling and have been unable to figure out how to get twin bed out to use. Extremely disappointing!

There was a minor problem with one foot on a loveseat. The delivery driver identified the problem and called wayfair to resolve. wayfair presented options for resolving the problem and leg me choose between the solutions. excellent example of letting those closest to the problem work out a customer centric solution.

Somehow I got lucky and this matches the couch I bought directly from the Lazboy store. Came well packaged and delivery team was very efficient on unpacking and setting it up in my desired room.

Love

Very nice, just what I wanted and great communication with the delivery team. Great guys, very nice people and very careful with the new chair