Took about a month for the couch to arrive. On delivery date the drivers called 30 minutes ahead of time. They unloaded and brought the boxes up a flight of stairs to my living room. They were completed in less than 20 minutes. When I began unpacking, everything seemed to be in order, however I soon realized that I was missing one of the bags of hardware parts. I searched high and low thinking I kicked in under a table during unpacking or something. I could not locate the package, so I believe I was not sent one. Also, while setting up the sofa I found a small tear in the fabric at the end of the chaise portion. This was upsetting because I had waited a long time and paid a decent amount ($2,000) for the couch. I have contacted Wayfair about this so we will see what can be done to resolve these issues. Overall, I like the style of the couch. They color in the picture is fairly accurate. The fabric is a soft microsuede that provides a nice sheen. Some dirt got on it from the moving boxes but seemed to be easily wiped off. It is firm but not overly so and has been comfortable to sit on for the brief amount of time I have. Will update on future wear and tear as well as Wayfair's handling of the issues. UPDATED: 2 years later. Do not buy this couch. It is cheaply made. The cushions have compressed where I normally sit. The chaise and main section are barely held together by a thin piece a metal that always slips out. The fabric gets stains. Also, part the under-seat support has broken causing the couch to be droopy. I paid almost $2k for this couch 2 years ago and now it is on sale for under $1k, which just sucks. Again, I would advise anyone to rethink their purchase for this couch.

Great couch! Comfy and looks like just like the pictures. Happy with the purchase.

The couch is decent quality, could be better for the price but ultimately a bargain versus many other options out there. It was not easy to put together. Kids love to climb all over and bounce on it. Sits a little lower than we are used to, and only time will tell as far as lasting quality. Wayfair customer service is top notch!

The couch looks exactly the pictures. However, this couch will do but is pretty cheaply made. It also did come with a rip underneath. It wasn’t a big deal because it was the bottom, but still. There were also a few minor discolorations. Some of the pieces don’t line up exactly. A few of the holes for putting it together we had to make ourselves. All of the legs are stripped so they won’t screw. I contacted Wayfair support and they told me I have to wait for the manufacturer to reach out to me so we have a half put together couch for who knows how long now. This is a total nightmare, please don’t waste your time and money.

Looks great and firmness is decent, however came damaged. The under-seam was ripped and where the cup holder is the piece does not reach the Velcro.