The bed arrived damaged.. tear right in the middle of the headboard. Customer service is horrible. Took days to get back to me. Very inconvenient, they want me to repackage their damaged item they sent me and ship it back.. it’s also severely heavy with the box torn completely everywhere.!

I received this bed approximately a week ago and just had the opportunity to open it. The headboard is completely missing, and the upholstered sideboards have cuts in the fabric. The condition strongly suggests that this may have been previously opened, returned, or used. I purchased and paid for a NEW bed—not an open-box, damaged, used, or incomplete item. I am currently 34 weeks pregnant and specifically hired someone to assemble this bed for me. I have now paid for help only to discover that the bed cannot even be assembled as delivered. My helper will be disassemblingremoving the pieces and bringing them downstairs to the designated area near our communal dumpsters. I am requesting a FULL REFUND. Please arrange to have the merchandise picked up no later than Monday, which is our building’s garbage day. I am giving Wayfair notice and an opportunity to retrieve it before then, but I cannot store a large, unusable bed indefinitely, nor am I physically able to transport or return it myself. Please confirm the full refund and pickup arrangements as soon as possible. I should not incur any additional expense for an item that arrived damaged and incomplete.

Absolutely love it! Amazing quality!!!

Easy installation, sturdy and love the quality

Not too bad to put together. It does become a 2-person job when you get to the headboard part as it’s a bit bulky. Otherwise it went together easily and the you tube video on the instructions is definitely helpful.