Title: OK Bed, But Be Ready to Channel Your Inner Engineer (and Therapist)
Review:
The bed looks great when finished and feels solid, but the assembly process is a full-on puzzle. The instructions reference parts that don’t exist, skip half the logic, and toss in masonry anchors even though most of us are drilling into studs. You’ll be stopping every few steps just to figure out what they meant instead of what they said.
Once assembled, the design still has quirks. The crosspiece bows just enough to make the latch finicky—you’ll need a pry tool (or a lot of patience) to open and close it quietly. Otherwise, you’ll sound like you’re testing earthquake alarms every time you unfold the bed. Sure, you could grind down the latch stop, but unless you’ve got the right tools and a calm disposition, that’s a risky move.
To their credit, Wayfair’s customer service was generous—when I reported a few damaged and missing parts, they sent an entire replacement Murphy bed. That was equal parts impressive and insane, although more insane since I then had to figure out how to dispose of all the pieces I didn’t need. For many people, that could mean extra money spent on disposal.
Verdict:
Four stars for customer service, one star for documentation, and two for engineering. If you enjoy solving mechanical riddles and can laugh through the swearing, it’s worth the effort. The finished bed looks OK and functions as designed for the most part. I just hope others don’t bow as much as mine, and Wayfair should consider adding a shallower latch catch for cases where the top crosspiece flexes.
