Delivery of the sofa was fine and on time. The sofa is great but we did experience a few drawbacks. The back cushions have a more shiny quality to them than displayed in the photo. Putting the sofa together was another story. There was two of us trying to put this sofa together which was fairly simple and should have taken 30 minutes. After a few hours of struggling with the lining up of the holes, we had to ask another friend to come and help as he had more muscle power to push the holes to line up. We ended up taking one of the arms off, realigning the holes, screwing those on then adding the arms - which did not instructions that were included. In total, the assembly took about 4 hours to figure out. A bit disappointing considering there was not much to put together. In the end we do like the sofa and it looks great in our living room. The sofa is firm so if you are looking for a sink into kind of sofa, don't purchase and yes the back cushions are shiny so a bit disappointed. This is not a lay on the sofa all day kind of sofa but we do enjoy the look and it feels sturdy.