We loved this couch the minute it got delivered and still do a month later. We were hesitant to purchase without seeingsitting in it in person, plus we couldn’t find any reviews online and it’s a higher price, but can confirm it’s worth it! The material is soft but not plush, durable but not rough. Cushionssitting is comfortable from right out of the box but not super squishy. It feels quality. The back cushions are loose (see pic) and bottom are attached with strong Velcro. The arm rests are my favorite part! There’s a comfortable cushion one next to a harder more stable one (see pic). Was delivered in two large pieces and assembled quickly with a latch. Long-term I’m keeping an eye out on the corner with the chaise getting a little too sunken. The only reason it’s 4 not 5 stars is the wood on the legs. Pictures made it seem like it’d be a chestnut wood but it’s actually grey. Other than that it’s a great couch and we’re very happy!!