broken zipper, corner rip. asked for a replacement and was sent the wrong piece. after multiple attempts to have the right replacement sent, Wayfair's response was that it was past the window to rectify a solution.

I love this so much, however it was so damaged upon arrival. I am waiting to hear from customer support- I have had pieces parts all over my house since last week. I hope the replacement is in better shape. I was able to get one side and the corner together and it looks so great and is a comfortable firm seat. The other half has a busted frame, and a torn corner. The half I assembled had sticky stuff all over the back. Hoping to remove it with goo b gone- but that’s not right for a brand new piece of furniture. Also- I assembled it myself! Many people say it is a 2 man job- but for me it worked well as a 1 woman job. Note- if it wasn’t so messed up- this would be 5 stars!

Bench was nice quality but cannot be flipped and built with other way like one of the answers from an expert says that is can. Only goes the way pictured.

The color of the wood and faux leather were exactly as pictured, so that's good. The lining on the underneath of the bench came ripped and there was 2 chunks of wood broken off of the inside of the frame - it can't be seen unless you peer under the bench though. Still, it makes me question the quality of the piece. It works for us (so far), but purchase with caution.