Cheaply made sectional that I thought would have lasted longer, especially for the price.
Purchased October 2021 and not even four years later we’ve had to replace the manual reclining pull more than 3x, and multiple parts of the sectional have broken due to the cheap wood the use. This happened within the last three years with extremely light use in an adults living room.
Reached out to customer service for a resolution twice. First time I did not receive any response. The second time they informed me “we are unable to help and don’t have a resolution for you.” Very poor customer service especially for a returning customer who has purchase multiple products over the years. Disappointed to say the least. Now I have a couch that I can’t use most of it properly(broken seat cushions, leg rests, manual reclining levers). Wayfair does not stand by their products, spend the money elsewhere.