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They ended up sending the wrong product (black color instead of caramel brown) The price of the product they sent was way cheaper than the one I ordered ($200 difference) We live on the 3rd floor and there is no elevator, we had to carry the product all the way to the 3rd floor, when we opened the box I realised it was the wrong product. I reached out for support, they gave me 2 options one I could return it by repacking everything, and but the delivery guys are not going to pick from the 3rd floor I have to take the whole box to the ground floor and other I can keep it with $20 refund. But the issue is , on checking their website for the price of the wrong product they sent, I realised I paid way extra than the actual price (wrong item price) on their own website.I told them the same thing but they say they cannot do anything as per their policies. Even, if it clearly shows I have paid extra, all I could do is reship it which is not possible considering what all I had to do to take to the 3rd floor. I also injured myself in this whole process. I am supposed to receive compensation for sending the wrong item and going through such a bad experience but instead they overcharged me by sending the cheaper product.
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