Causeuse capitonnée Dawn Channel

Très déçu par ces sofas Couture et fermeture éclair brisé, qualité médiocre… ils ont durés 1 an C’est très rare mais je ne recommande pas! n’achète

Perfect size for our small media room. Comfortable. Purchased almost a year ago and it’s holding up ok.

Easy to put together and packaged well. Hardware quality was good. The cushions come compressed and are not the most comfortable but they look good when all put together.

There's a tear in the faux leather and one of the metal attachments at the base is bent inward so I can't put it together.

Oh, where to begin? I could start with the way FedEx dumped it in my yard by the road and I had to push up an 80 lb box into my home but I guess that’s not technically a Wayfair problem, but it did set the stage for a sour experience. Putting the couch together was easy enough however, the brackets that attach the backrest to the arms were installed crooked so one side was an inch and a half taller than the other resulting in a very crooked couch. But let’s just assume that they were even. You guys- there is a 7 inch gap between the slats on the bottom of the seat and where the back support begins. Meaning there is literally negative lumbar support. It literally, physically hurt me to sit in this. The cushions for this couch are vacuum wrapped and it says it could take 3 to 4 days for them to fully puff up. And I promise you they’re not kidding. These were the flattest stiffest most uncomfortable things I’ve ever felt in my life. Just don’t need to sit on it for about a week or so after delivery and it might be ok. Speaking of the cushions, you have to insert them into the covers, and the material wrapped around the cushions was fraying so badly I could barely even get them into the zipped covers without catching frayed bits of fiber. Also, they use the cheap terrible zipper so it was coming undone you know like on the other side of the zipper that shouldn’t be open after you have zipped it. Also, one of the reasons I was excited for this couch was after watching the installation video I thought I would be able to take the cushions out and wash them in my machine as needed but it states on the cushions that they’re dry clean only so that’s out. I guess I thought that with this being from Serta that it would actually be comfortable and have a good support, but wow was I wrong. Really the only positive thing about this experience is that the woman at Wayfair who I called about my return was extremely helpful.