The screws that are supposed to attach the base to headboard did not fit in the holes. Neither Mattress Firm nor my contractor/handyman (who can build a house from the ground up) could attach the headboard with the items that came and "normal" screws wouldn't fit either. the holes were too big. Had to rig it up and hope it stays.

The headboard itself is ok. However, I am facing the same issue as others. There are no inserts to thread the bolts through when connecting the frame to the headboard. And the screw holes on the board were too big for the provided screws. I contacted customer service, they sent new screws and still the same problem.

Arrived stained and splintered. Not compatible with bed even though we called support to confirm before ordering

Very plush and made very well. Has heavy duty hardware and you can tell it is a quality product. The only reason it didn’t get 5 stars is because there were no inserts to thread the bolts through when connecting the frame to the headboard. We are contacting customer service.

Unable to attach headboard to bed frame because the holes have no threads. This has been reflected in other reviews as well and I'm not sure how it will be resolved. Incredibly annoying - in fact I just threw my back out trying to attach it and now I know why it wasn't working! Just received replacement legs that also have no threads - screws, washers and lock washers but nothing to secure them to.